Information for customers

Important to remember

We ship your goods with intermodal transport, i.e. with different means of transport along the same route, all to streamline and optimize your transport. When it comes to intermodal transport, there are a few things that are good to keep in mind.

Enter full addresses

When making your reservation, be careful to enter complete addresses for loading and unloading as well as contact persons, opening hours and desired delivery time. Also state the type of goods, number of packages, weight, volume and format. A good specification gives us the conditions to manage your transport quickly and smoothly.

Notify if you have dangerous goods

When you are transporting dangerous goods, inform us when you make your booking of the amount of goods involved and the UN numbers that are in the shipment.

Mark with the correct label

Make sure your goods are marked with the correct label based on the mode of transport to be used. It is also a good idea to mark the goods with the address and number of parcels included in the shipment directly on the packaging. It facilitates a smooth delivery even if a label should fall off.

Package well

Ensure that the packaging is sufficient to keep the goods intact and in place throughout transport.

Keep an eye on the product insurance

There are certain limitations in the liability of the carrier. If your goods have a value that exceeds SEK 150/kg (within Sweden), make sure you are aware of what applies to your particular transport.

This is how you calculate the volume

Cubic meters (kbm)
Bulky goods are goods whose weight per cubic meter is less than 280 kg. Calculate length x width x height = kbm. 1 kbm = 280 kg

Podium place (ppl)
A pallet space dimension is: length 120 cm x width 80 cm and can be loaded with 780 kg. This applies to pallets that cannot be combined. 1 ppl = 780 kg.

Flat meter (flm)
When transporting difficult-to-stow goods, calculate the area of the goods based on the number of pallet meters. A flat meter (1 flm) is 1 x 2.5 meters x the full height of the cargo space. To obtain the number of flat meters, calculate the length x width x 0.4. Example: A pallet has the dimensions 1.2 m x 0.8 m x 0.4 m = 0.4 flm. 0.4 flm = 780 kg. 1 flm = 1950 kg. For goods longer than six metres, the minimum charge is 225 kg/running metre.

Terms and conditions of liability

All our assignments are carried out according to NSAB 2015.
Read more about liability and conditions